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Corrections and updates

When a review, rating or bonus detail on this site no longer reflects what Shazam actually offers, the editorial team takes the correction on notice and verifies it against the operator’s own published terms before amending the page. Reports of outdated information are checked in the order they arrive, and the page is revised as soon as the facts are confirmed. The team does not edit a listing on the strength of a single player report alone; a second source, such as the casino’s current terms page, is required before any change goes live.

Questions the editors can answer

Queries about the accuracy of a review, the reasoning behind a rating, the scope of a bonus comparison, or the methodology used to assess Shazam’s games and payouts belong with this site’s editorial team. The team can also explain how a particular review was researched, which sources were consulted, and why a specific score was assigned. Matters of editorial policy, such as how complaints are weighted in a rating or how a game’s volatility is described, are likewise within the editors’ remit.

Anything that concerns the operation of the casino itself sits outside that remit. Bonus eligibility, wagering requirements, game availability, payment methods, verification steps and the terms attached to a specific promotion are all determined by Shazam, not by this site. The editorial team has no visibility into an individual player’s account and cannot alter, expedite or influence any decision the operator makes.

Account and money matters

Problems with a login, a deposit that has not arrived, a withdrawal that is pending, a bonus that was not credited, or a verification document that was rejected must go to Shazam’s own support channels. Only the operator holds the records needed to investigate those issues, and only the operator can act on them. This site cannot see account balances, cannot chase a payout and cannot intervene in a dispute between a player and the casino. Sending those details through this contact form adds a step without adding a result; the operator is the only party with the authority and the data to resolve them.

Players who feel a dispute has not been handled fairly should raise it through the casino’s complaints procedure and, where applicable, with the relevant independent dispute-resolution service. Any mention of self-exclusion or account closure should likewise be directed to Shazam directly, since those requests take effect only when the operator processes them.